Businesses become difficult to manage when leaders think about business structure before the business process.

When we think about business structure, we tend to focus on the organisational chart, who reports to who, the quality of our people as well as the setup of functions and departments.

‘The problem with this approach is that it doesn’t take into account how the business actually works’.

All companies get things done through a series of processes – from pitching to the customer to collecting the money. So for people to understand the business, and therefore manage it better, we need to create a simple process framework.

A simple process framework shows the key activities that make up the business. It becomes a reference point for our people to identify the practices that are most broken and then fix them, regardless of who’s department they may be in. By using this approach, it doesn’t take long before mistakes stop being repeated, teamwork and cash flow improves and the business feels much easier to manage.