Digital transformation is redefining the face of business. No longer viewed as merely technology, it is now crucial for medium to long-term business profitability [1].
Digitisation of both customer interactions and internal processes is essential to protect businesses from the threat of disruption and ensure future growth. A recent study found, 74% of organisations undertaking digital transformation experienced increased workforce efficiency. 59% reported significant cost reductions, as well as improvements in quality and data security [2].
Why profitability depends on digital transformation:
- Customers expect on-demand service
Technology has weaved its way into nearly every aspect of our personal daily lives. As a result, customers have an unprecedented level of control and choice over how they interact in the marketplace, and their expectations for service delivery are increasing.
- Employees need automation to be productive
Not only is digital transformation necessary to accommodate remote working business models, it is also essential to almost all internal processes in a business. Automation allows organisational teams to work together seamlessly in achieving business goals.
- Data management provides important insights
Management of data and transparency of information is critical to making profitable business decisions in real time. Further, security, data, and privacy compliance requirements are becoming increasingly complex and are easier to achieve by taking a transformational approach.
As businesses attempt to meet the requirements of digital transformation, they can end up with a mixed bag of solutions and workarounds that make scaling difficult. This can be avoided by customising process improvements on an industry standard platform. This best practice approach also supports high levels of operational flexibility.
Digital transformation is an essential part of staying relevant and efficient in a modern environment. We help you achieve this through understanding your operations and customising your digital management system.
Contact us today to discuss a strategy for your business.
