Unlike big businesses, most privately-owned medium-sized businesses cannot afford full-time experts in HR and Safety.
Despite this, they still have the same obligations. The solution is to embed expert knowledge into existing business processes.

This sounds simple, but there are a number of tricks to getting it right. These are:

1) Get the right advice
Consult with experts in HR and Safety that are happy to share their ‘know-how’ rather than solve individual issues.

2) Document the process visually
Create a simple and visual set of steps that staff can follow to perform their processes – for example, how to onboard new staff, how to conduct workplace inspections or how to check equipment.

3) Error-proof the information
When staff access information ensure it’s the right information for that particular process. If documents are needed, have sufficient document control to ensure that only expert-approved versions are available for use. For checklists and assessments, use mobile applications that seamlessly provide the user with approved information.

By embedding knowledge in this way you can improve competitiveness, meet your obligations and empower your staff.