Obtaining ISO certification is usually seen as an annoyance to an otherwise well-functioning business; something that is added to the business to satisfy large customers and governments.

Under these circumstances, business owners tolerate the generation of documentation, procedures, registers and even employ extra staff to administer the ‘system’. In many cases, the additional work does little to improve the customer experience.

The problem here is, the more you add, the more complex things become.

So rather than ‘adding’ to the operations of the business, we should consider ISO certification as a means of improving what we already do. This can be done by working with staff to develop more efficient, easy-to-use tools and methods that actually reduce paperwork, time and errors.  In some instances we can even remove non-critical activities, thus reducing complexity.

We need to regard ISO Certification as a means of improvement and not an end in itself.

At transfirm, we help clients achieve ISO by simplifying the business. We engage with staff and build easy-to-use tools that improve competitiveness and the bottom line.