According to the 2016 Deloitte survey into Global Human Capital Trends, 94% of Australian respondents rated business culture as an important area of competitive advantage.

There are multiple ways to create and influence culture, such as socialisation of new staff, storytelling and identifying with shared values.

One of the most effective ways we have found to build culture is through process improvement.

“If you want to teach people a new way of thinking, don’t bother trying to teach them. Instead, give them a tool, the use of which will lead to new ways of thinking.” – Buckminster Fuller (system’s theorist)

Process Improvement results in the creation of new or different tools to get work done. The consistent application of these tools over time provides space for staff to think about work in new ways. Often these tools challenge the assumptions and values upon which existing cultures are based, leading to cultural change.

Culture can be defined as ‘the collective perception of how things are done’. Process Improvement helps to define and clarify how work gets done, thereby strengthening the culture towards a collective effort.

After financial return, our clients report the greatest benefit from process improvement is an improved culture, leading to a sustainable competitive advantage.