Businesses regularly undertake improvement activities, but we don’t often stop to ask: “Will these activities improve the business’ return on investment (ROI)?” To answer this question it is important to know that there are only three ways to improve ROI. These are well summarised by the ‘Theory of Constraints’1 : 1) Increase Throughput Throughput refers to the dollar value of goods…
The top 5 symptoms experienced by business owners and staff when operations go off track: 1) Constant Follow-up You are constantly following up on things for fear of letting down a client, losing money, and damage to your reputation. 2) Missing or Delayed Shipments Clients continually tell you that you are either missing shipments or delaying the service, and they may be seeking alternatives….
Businesses become difficult to manage when leaders think about business structure before the business process. When we think about business structure, we tend to focus on the organisational chart, who reports to who, the quality of our people as well as the setup of functions and departments. ‘The problem with this approach is that it…
