In many companies, decisions are made ‘top-down’. Owners and managers think through improvements, make decisions and rally their teams to implement them. Although this approach is valid, it has a number of downsides. Most businesses suffer from information asymmetry. This occurs when people at the top have less information than those closest to the work….
In the course of our day, problems inevitably turn up – such as quality failures, safety hazards, customer complaints, environmental impacts and so on. If we don’t get on top of these issues then pretty soon we are ‘fire-fighting’ – fires start just as quickly as we put them out. To move beyond fire-fighting, businesses need a clear process for dealing…
The top 5 symptoms experienced by business owners and staff when operations go off track: 1) Constant Follow-up You are constantly following up on things for fear of letting down a client, losing money, and damage to your reputation. 2) Missing or Delayed Shipments Clients continually tell you that you are either missing shipments or delaying the service, and they may be seeking alternatives….
