Unlike big businesses, most privately-owned medium-sized businesses cannot afford full-time experts in HR and Safety. Despite this, they still have the same obligations. The solution is to embed expert knowledge into existing business processes. This sounds simple, but there are a number of tricks to getting it right. These are: 1) Get the right advice Consult with experts in HR and Safety that are happy to…
In the course of our day, problems inevitably turn up – such as quality failures, safety hazards, customer complaints, environmental impacts and so on. If we don’t get on top of these issues then pretty soon we are ‘fire-fighting’ – fires start just as quickly as we put them out. To move beyond fire-fighting, businesses need a clear process for dealing…
Re-designing a process is a waste of time and money if that process isn’t used. A colleague asked me how to get processes to stick and deliver real benefits. Here’s how: 1) Assign a Process Owner This works best if the process owner is the most senior manager possible for that type of process. A process owner is responsible…
