Pandemics throughout history have had the effect of accelerating change. A new study of over 1000 workers, shows that most Australian workers prefer working from home two or three days per week1. Businesses that can accommodate this will have an edge in securing and leveraging talent. There is much commentary around what this means for…
Most business owners and managers regularly review operational performance. Often though, the review is based on the past, relying on data from financial statements, weekly production reports, quality reports and safety incidents. This can be a bit like driving a car using the rear vision mirror. A more effective approach would be to review the…
Business owners and managers make decisions based on information that is available to them. When information is filtered or interpreted by others in an organisation, the facts behind that information become less visible. Examples of filtered information include: production data that is delayed or aggregated, paper-based forms that are too difficult to search and view,…
We all recognise the importance of training. However, most business owners and senior managers don’t have the means to easily assess if training and licensing is up to date. Traditionally, keeping track of training plans and records is time-consuming and difficult to administer. It usually involves excel documents, paper records and filing. Consequently, training is hidden…
We often think of meetings as something that slows down the real work of the business or project. We frequently hear people say, ‘we haven’t got time to meet weekly, so let’s do it monthly or fortnightly’. Research suggests the opposite to be true. Teams are more likely to achieve their goals on time when…
Re-designing a process is a waste of time and money if that process isn’t used. A colleague asked me how to get processes to stick and deliver real benefits. Here’s how: 1) Assign a Process Owner This works best if the process owner is the most senior manager possible for that type of process. A process owner is responsible…
